Customer Service

• Contact Us
• Shipping & Delivery
• International Orders
  
• Privacy & Security
• Returns & Exchanges
  
• Order Cancellation
• Payment

Contact Us 

You may contact us 24 hours a day using our online contact form.  We will respond to you within one business day, usually within a few hours at most. Our mailing address is PO Box 1034, Folsom CA 95763.

Shipping & Delivery 

See product page for aproximate processing time before your item will be shipped or Contact us to find out the estimated ship date for the dress you are interested in. Please include the style number, size and color of the dress and the date you plan to wear the dress (your "wear date").

However, is impossible for us to guarantee that every style on our website will be available when you place your order.  If this should happen we will not charge your credit card and we will contact you immediately so you can choose an alternative or continue shopping.

International Orders 

We ship international orders via USPS. Shipping time is generally 10-20 days. Your country may charge you customs duties, which we have no control over. Your order could randomly be held by customs which may delay the delivery of your order. This is of course out of our control. Please keep these things in mind when ordering internationally. If your country is not listed on our checkout, please contact us for assistance. 

Privacy & Security Policy

We carefully safeguard your privacy and security.  Forever Elegant collects personal information only with your permission at the time of registration or newsletter subscription. Except as provided below, the information you provide will never be provided to anyone and cannot be accessed by anyone except our accounts and customer service teams.

All sensitive data, such as your address and credit card information, is gathered via secure encrypted pages. We use Authorize.net to process credit card transactions.  Authorize.net is a leading provider and widely trusted as a secure, standards compliant partner.   Our web site is subject to random verification by a third-party security specialist, in order to assure security.  All aspects of our web site as well as our office procedures have been certified as PCI Compliant. 

We also accept payment via PayPal. The popular service allows members to safely send money online without sharing financial information with merchants.  PayPal provides their members with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing.  More information about the company can be found at PayPal.com.

When we ship to you, your name and address are furnished to the appropriate shipping partner, in order for them to make delivery.  Our shipping parters include FedEx, UPS, US Postal Service and endicia.com. 

Returns & Exchanges

All our items are 100% brand new and genuine products from well-known manufacturers.  We deal only with dress manufacturers who have a reputation for consistency in the quality of their designs, who we can rely on to perform exacting quality control inspections of their products before they are sent to us.
    
Please refer to the sizing chart for each designer and be sure to measure carefully.   Different  designers use different size charts, so do not rely on a single size number when selecting your dress.  If in doubt, or you are between sizes, choose the larger size.  You can always take in a gown that is too large, but you cannot let out a gown that is too small. Most of our customers will need to have some type of alterations done to their gown. Please allow yourself ample time for alterations before your wear date.
    
If for any reason you are not completely satisfied with your purchase you may return your merchandise for refund, less a 30% restocking fee. If you prefer, we will provide you with a one-time store credit, less $15 restocking fee for each item returned. Shipping charges are not refundable.
            
All returns must be within 7 days of when the shipment was dropped off from the carrier.  You must contact us prior to returning any item, to obtain a return authorization number (RMA) which must be written on the outside of the box when making your return.   Shipments without the RMA  visible will not be accepted and will be returned to you unopened.  We strongly encourage you to use a shipping method that includes tracking and insurance.  All merchandise must be returned in perfect, new condition, with all original tags attached, and must include undamaged, original garment bag and hanger.  Once any tags have been removed from the item, it cannot be returned under any circumstance.  Items that have a scent of smoke, perfume, or an odor of any kind are ineligible for return.  Merchandise that is not in the same condition it was sent may not be returned.

Because we cannot guarantee that a particular size or style will be available, exchanges will be processed as a separate transaction.  You will need to make your return and then place a new order.

Order Cancelation

Your order may begin processing immediately after submitted; it may not be possible to cancel an existing order even within the hour. 

Payment

We accept all major credit cards, including AMEX, Visa, MasterCard, Discover, as well as Pay Pal.